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Customer Services

Integrated Customer Service Support

Revolutionise your customer service experience by enhancing interactions and streamline support processes across all channels. Reduce communication time through automation while empowering your team to deliver exceptional customer support.

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40%

Reduce customer waiting time by

65%

Reduce number of messages requiring human agent by

2X

Increase number of solved enquries daily by

Improve Customer Service Efficiency and Satisfaction

Streamline
Your Customer Service Operations

Contact Assignment Based on Urgency and Topics

Efficiently direct customer inquiries to the appropriate team members. Ensure timely and accurate responses by categorise messages based on urgency and topics, boosting overall customer satisfaction.

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Inbox Integration

Centralize all customer communications in a single team inbox. This allows for seamless collaboration among team members and ensures consistent, high-quality service across all channels.

Enhance Customer Understanding with Data

Gain valuable insights by tracking and analyzing customer inquiries to improve assistance. Detailed chat statistics help brands comprehend interaction patterns and optimise team workflow effectively.

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Improve Customers’
User Experience

Self-Help with Automation Flow Builder (FAQ)

Create automated responses for frequently asked questions. This reduces response times and allows your team to focus on more complex issues, significantly enhancing efficiency and customer experience.

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Interactions with RAG Chatbot

Utilize RAG chatbots to deliver accurate and context-aware responses quickly, enhancing the customer experience. This efficient and scalable solution ensures customers receive timely and relevant information.

Contact Assignment Based on Urgency and Topics

Efficiently direct customer inquiries to the appropriate team members. Ensure timely and accurate responses by categorise messages based on urgency and topics, boosting overall customer satisfaction.

Contact Assignment Based on Urgency and Topics.png
Inbox Integration.png

Inbox Integration

Centralize all customer communications in a single team inbox. This allows for seamless collaboration among team members and ensures consistent, high-quality service across all channels.

Enhance Customer Understanding with Data

Gain valuable insights by tracking and analyzing customer inquiries to improve assistance. Detailed chat statistics help brands comprehend interaction patterns and optimise team workflow effectively.

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Unified Customer Outreach with WhatsApp Coexistence​

Manage all client communications effortlessly from a single WhatsApp number. The groundbreaking Coexistence feature allows your Customer Service team to blend the personal touch of the WhatsApp Business App with the scalable automation and CRM integration of the WhatsApp API. All interactions share one unified history, ensuring consistent, timely, and personalized service that boosts client satisfaction and team efficiency.

Streamline
Your Customer Service Operations

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1-on-1 consultation

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Tailor-made solutions

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Successful use cases

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